Food-Critical Provisions
Essential clauses for food and grocery e-commerce platforms
Allergen Disclosure
FDA RequiredDisclose major allergens (peanuts, tree nuts, milk, eggs, wheat, soy, fish, shellfish, sesame). Include cross-contamination warnings and facility allergen information.
Perishable Goods Policy
Food SafetyDefine handling of perishable items, expiration dates, shelf life guarantees, and customer recourse for spoiled products upon delivery.
Cold Chain & Delivery
Temperature ControlDescribe temperature-controlled shipping methods, delivery windows, and liability for items left unattended or exposed to improper temperatures.
Nutritional Information
Labeling LawsProvide accurate nutritional facts, ingredient lists, and disclaimers about product variations. Address responsibility for label accuracy.
Food Safety Standards
Compliance RequiredReference food safety certifications, handling procedures, and compliance with FDA/USDA regulations. Address recall procedures and notifications.
Substitution Policy
Customer ExpectationsDefine product substitution rules when items are unavailable, customer notification process, and refund options for unwanted substitutions.
Standard Legal Provisions
Essential clauses required in all Terms of Service
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