Food-Critical Provisions

Essential clauses for food and grocery e-commerce platforms

Allergen Disclosure

FDA Required

Disclose major allergens (peanuts, tree nuts, milk, eggs, wheat, soy, fish, shellfish, sesame). Include cross-contamination warnings and facility allergen information.

Perishable Goods Policy

Food Safety

Define handling of perishable items, expiration dates, shelf life guarantees, and customer recourse for spoiled products upon delivery.

Cold Chain & Delivery

Temperature Control

Describe temperature-controlled shipping methods, delivery windows, and liability for items left unattended or exposed to improper temperatures.

Nutritional Information

Labeling Laws

Provide accurate nutritional facts, ingredient lists, and disclaimers about product variations. Address responsibility for label accuracy.

Food Safety Standards

Compliance Required

Reference food safety certifications, handling procedures, and compliance with FDA/USDA regulations. Address recall procedures and notifications.

Substitution Policy

Customer Expectations

Define product substitution rules when items are unavailable, customer notification process, and refund options for unwanted substitutions.

Standard Legal Provisions

Essential clauses required in all Terms of Service

Agreement to Terms
Limitation of Liability
Refund Policy
Age Restrictions
Delivery Areas
Governing Law
Payment Terms
Order Cancellation

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