Nelnet's privacy practices are typical for a large financial services company - compliant with GLBA but permissive in sharing data with affiliates for marketing. As a federal servicer, some data handling is governed by Department of Education requirements, but Nelnet operates numerous affiliated businesses that benefit from borrower data access.
| Data Type | Collected | Shared | Sold |
|---|---|---|---|
| Income/Employment | Yes | Dept of Ed, Affiliates | No |
| Bank Account Info | Yes | Payment Processors | No |
| Contact Information | Yes | Affiliates, Marketing | No |
| Loan Details | Yes | Credit Bureaus, DoE | No |
| Website Behavior | Yes | Analytics, Advertising | No (tracked) |
Nelnet operates numerous affiliated companies including Nelnet Bank, education services companies, and payment processing businesses. Borrower data is shared across these affiliates for "business purposes" and marketing.
While Nelnet doesn't "sell" data in the traditional sense, they share data with marketing partners and use it to promote affiliated financial products like refinancing, bank accounts, and other services.
As a federal servicer, some of Nelnet's data handling is subject to federal requirements and Department of Education oversight. This provides more accountability than purely private servicers.
Nelnet's website uses extensive tracking including cookies, pixels, and analytics tools. Browsing behavior on their site informs advertising and may be shared with ad networks.
Under Gramm-Leach-Bliley, you have some opt-out rights: