Healthy Paws requests complete veterinary records during enrollment, not just for claims. This allows them to screen for pre-existing conditions but means they hold comprehensive pet health histories. Their Healthy Paws Foundation creates a separate entity that receives and uses customer data for charitable operations, adding another layer to data sharing.
| Data Type | Collected | Shared | Sold |
|---|---|---|---|
| Owner personal information | Yes | Yes | No |
| Complete vet records (enrollment) | Yes | Partners | No |
| Claims history | Yes | Reinsurers | No |
| Foundation donation data | Yes | Foundation | No |
| Payment and billing info | Yes | Processors | No |
| App and website usage | Yes | Yes | Unclear |
Unlike some insurers who only request records at claim time, Healthy Paws requests complete veterinary history during enrollment. They review this to identify pre-existing conditions.
The Healthy Paws Foundation is a separate 501(c)(3) that receives customer information for its homeless pet programs. Opting into "Every Quote Gives Hope" shares your data with this entity.
Healthy Paws policies are underwritten by Aon, meaning your data is shared with this global insurance and professional services firm for risk assessment.
The upfront records review creates a detailed database of pet health issues that can be used to deny future claims based on any historical condition.
Your contact information may be used for marketing related products and services from Healthy Paws and its business partners.
Healthy Paws explicitly states they do not sell personal information to third parties for marketing purposes.
Customers can request deletion of their personal information, though some data may be retained for legal compliance.