Capsule operates as a licensed pharmacy and is subject to HIPAA regulations for protected health information. This provides baseline protections for prescription data. However, non-health data and marketing practices still involve data sharing with partners and analytics providers.
| Data Type | Collected | Shared | HIPAA Protected |
|---|---|---|---|
| Prescriptions | Full history | Providers, insurers | Yes |
| Insurance Info | Coverage details | Billing partners | Yes |
| Delivery Data | Address, timing | Delivery services | Partial |
| Communication | Chat/text history | Internal | Yes |
| App Usage | Analytics data | Analytics providers | No |
Non-HIPAA data including app usage and general preferences may be used for marketing and shared with advertising partners.
App and website analytics flow to third-party providers, creating data about your pharmacy interactions outside HIPAA protections.
Delivery addresses and scheduling data is shared with courier services, creating records of medication deliveries outside direct pharmacy control.
As a licensed pharmacy, prescription and health data receive HIPAA protections including access rights and breach notifications.
Communications with pharmacists are protected health information, providing privacy for medication consultations.