Cinch (formerly HMS Home Warranty) shares service history data broadly with its contractor network and parent company affiliates. Multiple corporate rebrands have left unclear data governance, with customer information potentially spread across various corporate entities.
| Data Type | Collected | Shared | Sold |
|---|---|---|---|
| Service History | All claims/repairs | Contractor network | Analytics partners |
| Home Information | Systems, appliances | Service providers | Marketing data |
| Contact Information | Full contact details | Affiliates, contractors | Marketing lists |
| Payment Data | Billing information | Payment processors | No |
| Call Recordings | Customer service calls | Training purposes | No |
Multiple corporate changes (HMS to Cross Country to Cinch) mean your data may exist across different systems and entities. It's unclear how data is governed across these corporate transitions.
Every service call shares your information with new contractors. Over time, your home and personal data spreads across dozens of third-party service providers.
Detailed records of repairs, claims, and denials create profiles of home conditions. This data could influence future insurance, real estate transactions, or service pricing.
Data flows to Cinch's parent company and affiliates, expanding the parties with access to your home and personal information beyond the warranty service itself.
Online account management allows you to see what information Cinch has on file and manage some communication preferences.