California Auto Dealer Response to Fraud Claim

[DEALERSHIP LETTERHEAD] [Date] VIA CERTIFIED MAIL AND EMAIL [Buyer Name] [Buyer Address] [City, State ZIP] Re: Response to Your [Date] Letter/Demand Vehicle: [Year Make Model] VIN: [XXXXXXXXXXXXXXXXX] Sale Date: [Date] Stock #: [XXXXX] Dear [Buyer Name]: We are in receipt of your letter dated [date] regarding your purchase of the above-referenced vehicle. We take customer concerns seriously and have thoroughly reviewed your file and the circumstances of your complaint. TRANSACTION SUMMARY: - Purchase Date: [Date] - Purchase Price: $[Amount] - Trade Allowance: $[Amount] (if applicable) - Financing Terms: [Summary] - Warranty: [As-Is / Dealer Warranty / Manufacturer Warranty] RESPONSE TO YOUR CLAIMS: [SELECT AND CUSTOMIZE APPLICABLE SECTIONS] [If Disclosure Was Made:] Regarding your allegation that we failed to disclose [condition], our records show that you were provided written disclosure of this condition at the time of sale. Specifically, you signed the [name of disclosure form] acknowledging [what was disclosed]. A copy of this signed disclosure is enclosed. Additionally, we provided you with a CARFAX/AutoCheck vehicle history report before the sale, which indicated [relevant information]. You acknowledged receipt of this report by signing [document]. [If Condition Was Unknown:] Regarding your claim about [condition], this information was not known to our dealership at the time of sale. Our pre-sale inspection, conducted on [date], did not reveal this condition, and the vehicle history report obtained on [date] showed no record of [issue]. We acquired this vehicle from [auction/trade-in/wholesale] and received no disclosure of [condition]. We inspect all vehicles before sale in accordance with industry standards. The [condition] you describe was not visible or discoverable through our standard inspection process. [If As-Is Sale:] As documented in the Buyer's Guide displayed on the vehicle and signed by you at the time of purchase, this vehicle was sold "As-Is - No Warranty." You acknowledged in writing that you were purchasing the vehicle in its present condition without any warranty, and that any repairs needed after the sale would be your responsibility. We offered you the opportunity to have the vehicle inspected by a mechanic of your choice before purchase. [Insert whether inspection occurred]. [If CLRA 30-Day Notice:] We understand your letter serves as a 30-day notice under the California Consumer Legal Remedies Act (Civil Code 1782). We take this notice seriously and wish to resolve this matter. While we dispute the allegations in your letter for the reasons stated above, in the interest of customer satisfaction and avoiding litigation, we propose the following resolution: [Offer specific resolution - repair, partial refund, extended warranty, etc.] This offer remains open for [X] days. If you wish to accept, please contact [name] at [phone/email]. [If Denying Claim:] CONCLUSION: Based on our review, we do not believe your claims have merit for the reasons stated above. Our records demonstrate that [summarize key defense - proper disclosure made / condition unknown / as-is sale acknowledged]. We value our customers and our reputation. If you would like to discuss this matter further, please contact our [Customer Relations Manager / General Manager] at [phone/email]. Sincerely, [Name] [Title] [Dealership Name] [DMV License #] [Phone] [Email] Enclosures: - Copy of signed purchase agreement - Buyer's Guide acknowledgment - Disclosure forms (as applicable) - Vehicle history report provided at sale - [Other relevant documents] cc: [File / Attorney if represented]