When Etsy, Amazon, Upwork, Fiverr, or similar platforms flip the suspension switch, you lose revenue, reputation, and sometimes inventory. Use these tabs to triage the dispute and generate a platform-ready demand letter backed by evidence, policy citations, and arbitration awareness.
Marketplace disputes feel personal, but they are contract fights with automation.
Policy Vague
Emails talk about “risk,” “integrity,” or “possible violations” without details. Your letter needs to reconstruct the facts and force specificity.
Power Imbalance
Accounts hold your reviews, inventory, cash flow. Demand must address frozen payouts and stranded data, not just “please reinstate.”
Stacked Terms
Every platform buries arbitration, class waivers, and broad suspension rights in the Terms. Letters that cite these clauses earn more respect.
Think Beyond Support
Internal tickets matter, but legal notices and arbitration triggers are what move the dispute to someone who can act.
You sit inside overlapping agreements: platform terms + contracts with buyers/clients.
Platform Terms
  • Etsy – Terms of Use + arbitration & class waiver
  • Amazon BSA – payout holds, inventory control, AAA arbitration
  • Upwork User Agreement – mandatory arbitration, 30-day opt-out
  • Fiverr Terms – AAA arbitration, FAA governs
Downstream Contracts
While fighting the platform, you still owe customers and clients. Letters gain impact when they show how platform actions forced near-breach with buyers.
ADR Awareness
Know the notice-of-dispute steps, addresses, and arbitration providers each platform requires. Letters often double as the required pre-arbitration notice.
Tip
Quote or reference the specific section of the Terms that the platform invoked (or ignored). It signals you read the contract you accepted.
Preserve data like a litigator: CSVs, screenshots, appeals, inventory IDs.
Financials
  • Download payouts/orders CSVs while you can
  • Note cleared vs. pending amounts in queue
  • Keep refund/chargeback logs
Notices & Appeals
  • Save every suspension email, ticket ID, and support reply
  • Archive appeals and “Plan of Action” submissions
  • Document DMCA notices and counter-notices
Performance Proof
  • Ratings, on-time rates, defect metrics
  • Customer testimonials, dispute ratios
  • Proof of supplier invoices / authenticity
Inventory & Access
  • Shipment IDs, SKUs, warehouse receipts
  • Evidence of locked repos or payout dashboards
  • KYC or verification records submitted
Platform-specific nuances to mention.
Etsy
Talk about artisan history, DMCA counter-notice options, sanctions or handmade authenticity context, and the arbitration clause/class waiver for the Americas.
Amazon
Reference the BSA, AAA arbitration, limitation-of-liability, FBA inventory reimbursements, and internal Seller Performance appeals with Plan of Action chronology.
Upwork
Discuss Upwork’s User Agreement, no off-platform payments, fixed-price escrow procedures, 30-day opt-out, and the need to complete internal reviews before arbitration.
Fiverr
Highlight gig completion history, cleared funds in review, cooperation with KYC, and willingness to arbitrate under AAA per its Terms.
Demand Letter Lab – fill what you know, skip what you do not. Sections highlight as you tweak.